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Tech Support

A voice-only and custom slot-based prototype about finding various tech support

Designed by Katherine Ong

Preview

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How to Build

You can preview the intents, utterances, voice responses, and custom entities in this spreadsheet: https://docs.google.com/spreadsheets/d/1eQga2hxVauG3HviCx5uKy0uPA3Z9uWMy2yFHDz3B7B8/edit?usp=sharing

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There are four main parts for a Skill prototype like this: intent enumeration, utterance variation design, batch response design, and custom entity support. Designing for voice occurs in the "VUI" tab of a Spreadsheet whereas the custom entities will be defined in the "Custom Entities" tab.

This design has 3 intents around tech support. WhereToGetHelpIntent, WhatDevicesIntent, WhenGetHelpIntent have their respective utterance variations. Meanwhile in Custom Entities, we see a lengthy list of values assigned to the entity name "device."

There can only be 1 batch response type paired with an intent type. Notice the repeated text copy in the Batch column for a specific intent. To reference the custom entities, a user will use {SLOT_NAME} within the utterance variation.