A voice-only and custom slot-based prototype about finding various tech support
Designed by Katherine Ong
You can preview the intents, utterances, voice responses, and custom entities in this spreadsheet: https://docs.google.com/spreadsheets/d/1eQga2hxVauG3HviCx5uKy0uPA3Z9uWMy2yFHDz3B7B8/edit?usp=sharing
There are four main parts for a Skill prototype like this: intent enumeration, utterance variation design, batch response design, and custom entity support. Designing for voice occurs in the "VUI" tab of a Spreadsheet whereas the custom entities will be defined in the "Custom Entities" tab.
This design has 3 intents around tech support. WhereToGetHelpIntent
,
WhatDevicesIntent
, WhenGetHelpIntent
have their respective utterance variations. Meanwhile in
Custom Entities, we see a lengthy list of values assigned to the entity name "device."
There can only be 1 batch response type paired with an intent type. Notice the repeated text
copy in the Batch column for a specific intent. To reference the custom entities, a user will
use {SLOT_NAME}
within the utterance variation.